What is Live Call Transfer?
Non-customers always have questions about this important feature. Live call transfer allows us to use our phone system to transfer callers to you at any phone number (regular or cell) as if you were at one of our, er your, extensions.

Imagine calling the small law firm of Attorney Fran Jones. You would first speak to her secretary (us) and ask to speak with Ms. Jones.

The secretary would ascertain who you are and the nature of your call. Depending on her instructions, she will probably try to reach Ms. Jones.

You will be placed on hold while she calls Ms. Jones’ home office, tells her who is on the line, and asks if she would like to take the call.

At some point, you will either be transferred to Ms. Jones, or her secretary will come back on the line and give you a good excuse why Ms. Jones can’t take your call right now. If Ms. Jones is unavailable, you will be asked to leave a message or if you would like Ms. Jones’ voicemail.

Pretty simple, right?

Law firms make up about 15% of our clientele. Each of our teams performs the above scenario hundreds of times per day!

Guess what? When on the phone, callers CAN NOT tell that we are not in-house staff!

Exclusive Toll-Free Number
Your business is assigned a unique 800 number when signing up. Publish this number on your stationery, advertisements, and web site - everywhere you want to get the word out! There are no hidden fees and no extra costs for this number, and it is staffed by expert customer service representatives focused specifically on your company.

Customized Call Answering
You specify exactly what greeting you want callers to hear. Our representatives provide customer service and sales support to each caller, while making appointments, responding to routine inquiries, taking orders, and much more. Your staff is available during all regular business hours.

NY or Toll-Free Fax Number
Stop wasting your ink and paper - not to mention your phone line on faxes. Image Advantages can receive all your faxes and forward them to you via e-mail (in Adobe PDF format), so you can save, print, or even forward the ones you want.

Instant Notification of Messages
Our state-of-the-art phone system immediately notifies you when there is a message awaiting your attention. You can even choose the notification method: phone, e-mail, fax, or page. Choose to be notified after each call or at a time interval you specify.

Voicemail
Each new signup is given one or more private, password-protected voicemail boxes, accessible 24/7. You can be instantly notified each time a message is left, even after normal business hours.

After Hours "Meet Me" Service
Just because your staff isn't here after hours, doesn't mean that your callers must be relegated to voicemail!

All service levels come with our "Meet Me" service after 9pm EST, which can forward calls to whatever number you specify. When you answer, you will hear a recording with the caller's name, and can decide then whether or not to accept it.

If you refuse the call, your caller will never know the difference - they will be sent directly to voicemail. "Meet Me" service is billed at $0.10 per minute (to cover line and long distance costs) and is not charged against your monthly service minutes.

Employment Verification
Image Advantages' staff handles routine inquiries about past and present employees, based on records you provide. As per standard human resource practices, it is our policy to never comment on job performance - we merely confirm employment.

Multiple Office Addresses
Not only do multiple addresses (in multiple states) make your business look more established, but it ensures your personal safety. Don't put your family or small staff at risk by publishing your home address online and in advertisements. Instead, promote our NY and/or FL addresses as your own!

Image Advantages' staff will forward all mail to you upon receipt for no additional handling fee (you simply pay for postage). We can also send your mail for you, so it appears with a NY or FL postmark. Urgent documents can be opened, scanned, and e-mailed at your request.

Live Website Visitor Assistance
We provide a "live chat" button for your website - once a visitor clicks the button, they automatically enter into a customer service chat session. Visitors can receive answers to their questions, receive help with ordering, and learn more about your products and services from your knowledgeable staff.  Feel free to try out this service on our site before you decide if this will help your business succeed.

Providing live Internet assistance can help your business reduce customer service costs by upwards of 30%. Additionally, your customers will benefit from and appreciate the instant attention to their concerns.

Your account receives full-time attention six days each week, via a 128-bit SSL-encrypted secure connection. "Live help" usage is not deducted from your monthly allotment of minutes; rather, it is a flat monthly fee that can optionally be added to any service level. Live website assistance is charged at $95 per month for Virtual Office Service customers.

Ready to go? Click on the Get Started button and benefit from our exceptional offer: A full week trial, for free!

Want to know more about virtual office services?   Engage our friendly and knowledgeable staff by calling us Toll Free at 877-IMAGE20.