Full Time Receptionist The difference between a receptionist and an answer service is, a receptionist knows your business, cares about your business, accurately takes messages and forwards them and serves both the boss (you) and the customer (your boss). Ours are the highest paid and most well trained in the industry. Your receptionist puts callers on hold (briefly) then calls you and tells you whose on the line. If you elect to take the call, you are instantly connected. If you would rather not take the call you can tell your receptionist to either (A) take a manual message (B) transfer the call to your voice mail or (C) forward the call to your office manager.