Why do you maintain virtual office hours of 8:30AM-6PM weekdays and 10AM-3PM on Saturday (EST)?
Over 90% of all business in the Continental United States is conducted between the hours of 8:30 AM and 6PM. By offering office hours of 8:30am - 9:00pm Monday-Friday, and 10:00am- 3:00pm on Saturday (US Eastern Time) we're able to keep our rates down and still accommodate prime office operating hours for our clients. We offer optional services that can screen and forward your calls after regular hours. We will be offering optional and limited 24/7 operations in the coming weeks. Contact us about it if you are interested.

How does "Live Transfer" work?
Your Image Advantages receptionist answers a call and get basic information from the caller according to your instructions (i.e. their name, their company, etc.). The caller is placed (briefly) on hold while we attempt to contact you according to your instructions. If we are able to make contact with you we relay the information and do as you instruct. (Take a message, send the caller to voice mail, transfer the caller directly to you or to your designated Image Advantages officer manager). If your are unavailable we will take a message or, if you have left instructions to transfer calls to your office manager in the event you are unreachable, we will do that.

How does after hours "Meet Me" service work?
If you choose to utilize this optional service, those who call your business before or after normal business hours will be greeted by an automated message. They will be asked to record their name. Our phone system will attempt to contact you. Assuming it does, you will hear the recorded callers name. If you choose to accept the call, the caller is instantly transferred to you. If you reject the call, the caller is told that no one is available and they are directed to voice mail. When this service is not activated, all calls are directed to voicemail.

How often is my snail mail forwarded?
It's totally up to you how frequently (daily, weekly, monthly, every other Tuesday, whatever) you want your mail forwarded from one of our business addresses to the address you've specified. You may change the intervals and/or address at any time. Also (and only at your request), we can open, scan, and email important letters to you immediately.

How exactly does mail forwarding work?
As your mail arrives, it is put into an envelope and mailed to its final destination at the intervals you've requested.

How will I know if I have received mail?
We will send you an e-mail notification of received mail. Also (and only upon your request) we will scan any important correspondence and e-mail it to you.

Can I use the Image Advantages address to send mail?
Of course. In the industry, this is called re-mailing, and it is included in our service. No one will ever know that you do not have a physical presence at our offices.

Can I use an address different from the one I initially provide to Image Advantages?
Yes, you can use any address you like, and you may change the forwarding address at any time.

What happens if you get mail for me after I've terminated my service?
We will e-mail you regarding the receipt of any letters or packages after your service is terminated. If you are no longer a client, the fee for forwarding mail to your current address is $0.75 per letter plus postage. If no arrangements are made with us, postal requirements ensure that we hold onto your mail for at least one year.

How does Image Advantages help me with my staffing?
Upon enrollment, you can supply us with an initial file of employee names, dates of employment, salaries, and other pertinent information. If your staffing changes, simply notify us with the updates to your file. We also will conduct employment and salary checks on current or potential future employees.

What happens if someone calls to check employment dates or references?
We supply the caller with whatever information you provided us with for an employee. We assume no responsibility for information you provide us.

How long does it take for my Office Service to begin?
Image Advantages will have your service set up within 48 hours of your order.

Must I have an e-mail address to use your services?
No, you may retrieve messages and inquire about your account by phone or fax. However, we prefer e-mail because it is an efficient and inexpensive means of communication.

Do I have to pay for toll-free service?
The number is free, and there are no usage charges.

What happens if I get phone calls after my service ends?
We can arrange to redirect the toll-free number you have been using to the number of your choice, provided you purchase the number. The fee for transferring ownership of the toll-free number is $100.

Can I use my existing phone number?
Yes. Toll free numbers can be redirected without issue. Regular numbers can be forwarded to us. There is only one catch with regular phone numbers - the number of incoming calls we can take will be limited by YOUR phone system. If you only have a single line, only one caller will get through at a time and other callers will get a busy signal. By using our phone system and incoming lines your callers will never get a busy signal.